TRUE HUSTLE PRODUCTIONS

PRIVACY POLICY

Last Updated: May 22, 2026

True Hustle Productions respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an inquiry, purchase a service, complete a form, upload project materials, communicate with us, or work with us as a client.

By using our website or services, you agree to the terms of this Privacy Policy.

1. About True Hustle Productions

True Hustle Productions provides creative media, video editing, branding, social media content, AI-enhanced creative visuals, and digital production services for businesses, entrepreneurs, and brands.

This Privacy Policy applies to information collected through our website, forms, email, social media communication, payment links, project intake forms, cloud upload links, and client service process.

2. Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

- Name

- Business name

- Email address

- Phone number

- Billing information

- Project details

- Brand information

- Social media handles

- Website links

- Photos

- Videos

- Logos

- Product images

- Brand assets

- Captions or messaging details

- Creative direction notes

- Files uploaded for a project

- Communication history

- Payment confirmation details

- Any other information you choose to provide

We may also collect basic website usage information, such as browser type, device type, pages visited, referring links, general location data, and website analytics information.

3. How We Collect Information

We may collect information when you:

- Visit our website

- Submit a contact form

- Complete a client intake form

- Purchase a service

- Pay a deposit

- Send us an email

- Message us through social media

- Upload project files

- Book a service

- Subscribe to updates or marketing emails

- Communicate with us about a project

- Provide feedback, approvals, or revisions

4. How We Use Your Information

True Hustle Productions may use your information to:

- Respond to inquiries

- Provide quotes or service information

- Process service requests

- Create and deliver projects

- Communicate about your project

- Collect payment or confirm payment

- Send invoices, receipts, or payment reminders

- Review uploaded project materials

- Create videos, graphics, reels, thumbnails, visuals, or branding materials

- Schedule or prepare social media content, if included in your service

- Provide customer support

- Maintain business and project records

- Improve our website and services

- Send updates, promotions, or marketing messages if you have agreed to receive them

- Comply with legal, accounting, tax, or business obligations

We do not sell your personal information.

5. Client Files and Uploaded Materials

If you upload or send files to True Hustle Productions, those files may be used to complete your project. Client files may include photos, videos, logos, product images, screenshots, audio, brand documents, social media content, business information, and creative assets.

We use these files only for the purpose of providing the service you requested, unless you give permission for another use or unless the final work is used for portfolio purposes as allowed under our Terms & Conditions or Service Policy.

Clients are responsible for ensuring they have the right to provide and use all materials submitted to True Hustle Productions.

6. Payment Information

Payments may be processed through third-party payment platforms such as PayPal or other payment processors.

True Hustle Productions does not directly store full credit card numbers or full payment card details.

Payment processors may collect and process your payment information according to their own privacy policies and terms.

We may keep payment confirmation details, invoice records, transaction records, service records, and billing communication for business, accounting, and legal purposes.

7. Email and Marketing Communication

If you provide your email address, we may use it to communicate with you about your inquiry, project, payment, delivery, or client service process.

We may also send promotional emails, updates, offers, or marketing messages if you have consented to receive them or where permitted by law.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided or by contacting us directly.

Service-related emails, such as project updates, invoices, payment reminders, file delivery messages, and client communication, may still be sent as part of providing services.

8. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the website and to improve user experience.

Cookies may help us understand which pages are visited, how visitors find the website, what devices or browsers are used, how the website is performing, and general visitor activity.

You may disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. Third-Party Tools and Platforms

True Hustle Productions may use third-party tools and platforms to provide services and operate the business. These may include website hosting platforms, form builders, payment processors, cloud storage services, email platforms, social media platforms, scheduling tools, video editing tools, design tools, AI creative tools, analytics tools, and communication platforms.

These third-party platforms may collect, process, or store information according to their own privacy policies and terms. True Hustle Productions is not responsible for the privacy practices, security practices, or policies of third-party platforms.

10. Social Media Access

If you purchase social media scheduling or posting support, you may provide access to social media accounts, business pages, scheduling platforms, or related tools.

Access will only be used for the agreed service.

Clients are responsible for maintaining account security, changing passwords when needed, managing admin permissions, and reviewing platform access.

True Hustle Productions is not responsible for account restrictions, platform errors, login issues, verification issues, hacking, lost access, or changes made by third-party platforms.

11. Portfolio and Marketing Use

Unless you request confidentiality in writing before your project begins, True Hustle Productions may display completed work in its portfolio, website, social media, proposals, marketing materials, or promotional content.

This may include final videos, reels, thumbnails, graphics, logo animations, AI-enhanced visuals, or screenshots of completed work.

We do not intentionally share private client login details, payment details, personal contact information, or confidential project information in portfolio materials.

12. How We Protect Information

We take reasonable steps to protect personal information and client files from unauthorized access, loss, misuse, or disclosure.

However, no online system, email system, cloud storage platform, or digital communication method can be guaranteed to be completely secure.

Clients should avoid sending highly sensitive information through unsecured channels.

13. How Long We Keep Information

True Hustle Productions may keep client information, project records, invoices, payment confirmations, communication history, and project files for as long as reasonably needed for business, legal, accounting, tax, recordkeeping, service, or dispute-resolution purposes.

Final project files and uploaded materials may be stored temporarily after project completion, but True Hustle Productions is not required to store files indefinitely.

Clients are responsible for downloading and backing up their final deliverables.

14. Sharing Information

True Hustle Productions may share information only when necessary to operate the business, provide services, or comply with legal obligations.

This may include sharing information with payment processors, cloud storage providers, website platforms, email or communication tools, contractors or subcontractors helping complete a project, professional advisors, accountants, legal advisors, government, regulatory, or legal authorities if required by law.

We do not sell your personal information.

15. Contractors and Subcontractors

True Hustle Productions may work with trusted contractors, subcontractors, designers, editors, creative assistants, or service providers to complete client projects.

When necessary, they may have access to project materials or client information needed to complete the assigned work.

They are expected to handle client information responsibly and only use it for the project or service they are helping with.

16. Your Privacy Choices

You may contact True Hustle Productions to:

- Ask what personal information we have about you

- Request a correction to your information

- Ask us to delete certain information, where possible

- Withdraw consent for marketing communication

- Request that your project not be used publicly in our portfolio before the project begins

- Ask questions about how your information is used

Some information may need to be kept for legal, accounting, tax, business record, or dispute-resolution purposes.

17. Children’s Privacy

True Hustle Productions’ services are intended for business owners, entrepreneurs, organizations, and individuals seeking creative media services.

We do not knowingly collect personal information from children for marketing or client services.

If we become aware that personal information from a child has been provided without appropriate consent, we will take reasonable steps to delete or remove it where required.

18. Links to Other Websites

Our website may contain links to third-party websites, platforms, payment pages, social media pages, or external services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or platforms.

19. Updates to This Privacy Policy

True Hustle Productions may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after updates are posted means you accept the updated Privacy Policy.

20. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

True Hustle Productions

Email: info@truehustleproductions.com

Website: truehustleproductions.com