TRUE HUSTLE PRODUCTIONS
REFUND & CANCELLATION POLICY
Last Updated: May 2026
True Hustle Productions provides creative and digital services that involve planning, editing, design work, creative development, production time, and digital delivery. This policy explains how refunds, deposits, cancellations, recurring services, and payment disputes are handled.
Deposits
Some projects require a deposit before work begins. Deposits secure production time, project preparation, and scheduling.
Once work has started, deposits are non-refundable.
Payments & Final Delivery
Final payment is required before completed deliverables, final files, scheduled content, editable materials, or project assets are released.
True Hustle Productions may pause work, delay delivery, withhold files, or suspend services until outstanding balances are resolved.
Digital Services
Because digital and creative services involve time, labour, editing, strategy, and custom work, refunds are generally not available after work has started, drafts have been created, or files have been delivered.
This applies to services including video editing, short-form reels, graphic design, branding visuals, AI-enhanced visuals, scheduling support, and related creative services.
Change of Mind
Refunds are not provided for a change of mind after payment has been made and work has started.
Clients are encouraged to review service details, timelines, pricing, deliverables, and scope before booking.
Client Delays
Project timelines may be affected if clients delay approvals, materials, feedback, account access, communication, or payment.
Client delays do not automatically qualify for refunds.
Client Cancellations
Clients may request to cancel a project in writing.
If cancellation occurs before work begins, True Hustle Productions may review the request and determine whether a partial refund is appropriate, less processing fees, preparation time, or administrative costs.
If cancellation occurs after work has started, payments for completed or partially completed work remain non-refundable.
Cancellations by True Hustle Productions
True Hustle Productions reserves the right to pause or cancel services if required materials are not provided, payments are not received, communication breaks down, project requirements change significantly, or inappropriate, illegal, misleading, abusive, or harmful requests are made.
Where applicable, any refund consideration will reflect the amount of work completed at the time of cancellation.
Revisions & Refunds
Revision allowances vary by service.
Refunds are not provided because a client requests additional revisions, major creative changes, or new directions outside the approved scope.
Additional revisions or scope changes may require additional fees.
Monthly Services
Recurring services, including scheduling or ongoing support, are billed before the new service period begins.
To cancel recurring services, written notice must be provided at least 14 days before the next billing cycle.
No partial-month refunds are provided after a monthly service period has started.
Payment Disputes & Chargebacks
Clients are encouraged to contact True Hustle Productions directly before opening payment disputes or chargebacks.
Where disputes occur, project records, communication history, agreements, approvals, drafts, invoices, and delivery records may be used to support the transaction.
No Guaranteed Results
Refunds are not provided based on marketing performance, engagement levels, views, followers, sales, leads, platform growth, or business outcomes.
Creative performance depends on many factors outside of our control.
Policy Updates
This Refund & Cancellation Policy may be updated periodically. The latest version will always appear on this page. Continued use of our website or services indicates acceptance of the current version.
Contact
True Hustle Productions
info@truehustleproductions.com
truehustleproductions.com